General Terms and Conditions for Luxury Treasures Webshop
Article 1 - Definitions
In these general terms and conditions the following terms shall have the following meanings:
Reflection period: the period within which the consumer can make use of
exercise his right of withdrawal, being 14 days from receipt of the
product. This term also applies to second-hand items.
Consumer: the natural person who does not act for
purposes related to his trade, business, craft or
professional activity and enters into a distance contract with Luxury Treasures.
Day: calendar day, other than a working day, Saturday or
Sunday.
Durable medium: any instrument, including
e-mail, which enables the consumer or Luxury Treasures to provide information that
is personally addressed to him to store in a manner that future
enables consultation for a period appropriate to the purpose
for which the information is intended, and which does not permit unaltered reproduction of the
enables stored information.
Right of withdrawal: the possibility for the consumer to
to cancel the distance contract within the cooling-off period, even if it
second-hand items.
Luxury Treasures: the company that sells second-hand items
offers remotely to consumers from its online store.
Distance contract: an agreement concluded between Luxury
Treasures and the consumer are closed in the context of an organized
system for the distance selling of products, whereby up to and including the conclusion
the agreement is used exclusively or partly by one or more
remote communication techniques.
Remote communication technology: means that can be
used to conclude an agreement, without the consumer and
entrepreneur need not have met in the same room at the same time.
Article 2 - Identity of the Entrepreneur
Trade name: Luxury Treasures
Business address: Rotterdam, Netherlands
Email address: info@luxurytreasures.nl
Chamber of Commerce number: 96588284
VAT identification number: NL005219432B54
Accessibility: Monday to Friday from 9:00 AM to 5:00 PM
Article 3 - Applicability
These general terms and conditions apply to every offer
of Luxury Treasures and on every distance contract concluded
between Luxury Treasures and the consumer.
Before the distance contract is concluded, the
text of these general terms and conditions made available to the consumer via the
website. If this is not reasonably possible, Luxury Treasures will
prior to concluding the agreement indicate how the
general terms and conditions can be viewed and that they will be provided free of charge upon request.
will be sent.
If the distance contract is concluded electronically
closed, may, in deviation from the previous paragraph and before the agreement is concluded
distance is concluded, the text of these general terms and conditions along
be made available to the consumer electronically in such a way
in a way that it can be easily stored by the consumer
on a durable medium.
Article 4 - The Offer
If an offer has a limited period of validity or
If this is done under certain conditions, this will be explicitly stated in the offer.
The offer contains a complete and accurate description
of the second-hand items offered. The description is sufficient
detailed to allow a good assessment of the offer by the consumer
possible, including any traces of use or defects that may occur
second hand items may occur.
Each product clearly indicates that it is a
second-hand item. Any visible signs of use, minor defects
or other relevant characteristics of the condition of the product,
clearly described and illustrated with photographs where possible.
All images and specifications in the offer are a
truthful representation of the products offered. Luxury Treasures can
cannot guarantee that the colours displayed exactly match the actual colours
colours of the products.
Article 5 - The Agreement
The agreement is subject to the provisions of
Article 4, concluded at the time of acceptance by the consumer of the
offer and compliance with the conditions set therein.
If the consumer has received the offer electronically
accepted, Luxury Treasures will immediately confirm the order electronically
receipt of acceptance of the offer. As long as the receipt of this
If acceptance has not been confirmed by Luxury Treasures, the consumer may
terminate the agreement.
Luxury Treasures finds appropriate technical and
organizational measures to secure electronic transfer
of data and ensures a secure web environment. If the consumer
can pay electronically, Luxury Treasures will take appropriate measures to do so
take safety precautions.
Article 6 - Right of withdrawal
The consumer has the right to cancel the contract within a cooling-off period of 14 days.
days to revoke the agreement without giving any reason. This
The right of withdrawal also applies to second-hand articles in accordance with the European and
Dutch law.
The cooling-off period commences on the day after the consumer, or a
third party designated in advance by the consumer (other than the carrier), the
received the product.
During the cooling-off period, the consumer will handle the product with care
the product and the packaging. He will only unpack the product or
use to the extent necessary to determine the nature, characteristics and functioning of
to determine the product. The starting point here is that the consumer
may only handle and inspect the product as he would be allowed to do in a shop
doing.
If the return sticker is missing or damaged, the
return will be refused unless customer can demonstrate that removal
was necessary for a correct assessment of the product. In that case
the statutory right of withdrawal remains applicable.
Article 7 - Obligations of the Consumer during the
Reflection period
The consumer is only liable for any depreciation
of the product that is the result of a way of handling the product that
goes further than permitted in Article 6.
The consumer is not liable for any depreciation
of the product if Luxury Treasures does not provide it before or at the conclusion of the
agreement all legally required information about the right of withdrawal
has provided.
Article 8 - Exercise of the Right of Withdrawal and Costs
If the consumer exercises his right of withdrawal,
he reports this within the cooling-off period by sending an e-mail to info@luxurytreasures.nl for
revocation or in another unambiguous manner to Luxury Treasures.
As soon as possible, but within 14 days from the day following
upon the notification referred to in paragraph 1, the consumer sends the product via
registered mail, or hands it over to (an authorized representative of)
Luxury Treasures. This is not necessary if Luxury Treasures has offered the
to collect the product yourself. The consumer has the return period in any case
taken into account if he returns the product before the cooling-off period has expired
expired.
The consumer returns the product with all delivered
accessories, if reasonably possible in original condition and packaging, and
in accordance with reasonable and clear instructions provided by Luxury Treasures.
The risk and burden of proof for correct and timely
exercising the right of withdrawal lies with the consumer.
The consumer bears the direct costs of the
return the product, unless Luxury Treasures indicates otherwise. Luxury
Treasures is not liable for any damage that may occur during shipping
arises. The consumer remains liable for the returned product
until the moment of receipt by Luxury Treasures.
Article 9 - Obligations of Luxury Treasures in
Revocation
If Luxury Treasures receives the notification of withdrawal from the
consumer electronically, he sends after receipt of
this notification without delay an acknowledgement of receipt.
Luxury Treasures will reimburse all payments made by the consumer,
including any delivery costs charged by Luxury Treasures
for the returned product, without delay but within 14 days following the
day on which the consumer notifies him of the withdrawal. Unless Luxury Treasures
offers to collect the product himself, he may wait with reimbursement until he
has received the product or until the consumer proves that he has received the product
has returned, whichever comes first.
Luxury Treasures uses the same for refund
means of payment used by the consumer, unless the consumer agrees to
another method. The refund is free of charge for the consumer.
Article 10 - Exclusion of the right of withdrawal
Luxury Treasures may exercise the consumer's right of withdrawal
exclude for the products and services specified in the law, such as sealed
products which are not suitable for reasons of health protection or hygiene
are to be returned and the seal has been broken after delivery
broken.
The exclusion of the right of withdrawal only applies if
Luxury Treasures clearly states this in the offer, at least in good time before closing
of the agreement, has stated.
Article 11 - The Price
During the period of validity stated in the offer,
the prices of the products offered have not been increased, except
price changes due to changes in VAT rates.
By way of exception to the previous paragraph, Luxury Treasures may
products whose prices are subject to fluctuations in the financial
market and over which Luxury Treasures has no influence, with variable prices
offer. This bonding to fluctuations and the fact that any
The prices stated are indicative and will be stated with the offer.
Price increases within 3 months of the conclusion of
the agreement is only permitted if it is the result of
legal regulations or provisions.
The prices indicated on the website include VAT.
Article 12 - Compliance and Warranty
Luxury Treasures guarantees that the products meet
to the agreement, the specifications stated in the offer, the reasonable
requirements of soundness and/or usability and the date of the
formation of the agreement existing legal provisions and/or
government regulations. The consumer also has the right to second-hand articles
on a sound product, taking into account the nature and age of the
product.
For second-hand items purchased through Luxury Treasures
sold, the statutory warranty period of 2 years applies, unless expressly stated otherwise.
otherwise stated. Luxury Treasures will clearly indicate with each product which
warranty period applies, which will in no case be shorter than 1 year.
A manufacturer by Luxury Treasures, its supplier
or importer provided additional warranty never limits the statutory rights and
claims that the consumer has against Luxury under the agreement
Treasures can assert themselves.
Article 13 - Delivery and Execution
Luxury Treasures will take the utmost care in
take into account when receiving and executing orders from
products.
The place of delivery is the address provided by the consumer.
Luxury Treasures has announced.
Taking into account what is stated in Article 4 of this
general terms and conditions are stated, Luxury Treasures will accept
execute orders with due speed but at the latest within 30 days, unless
another delivery period has been agreed. If the delivery is delayed
experiences, or if an order cannot be fulfilled or can only be fulfilled partially,
are carried out, the consumer will receive this no later than 30 days after he
placed the order message. In that case, the consumer has the
right to terminate the agreement without costs.
After dissolution in accordance with the previous paragraph, Luxury Treasures will
immediately refund the amount paid by the consumer.
The risk of damage and/or loss of products
remains with Luxury Treasures until the moment of delivery to the consumer or
a previously designated representative made known to Luxury Treasures,
unless expressly agreed otherwise.
Article 14 - Payment
Unless otherwise specified in the agreement or
additional conditions, the amounts owed by the consumer must be
must be paid within 14 days after the start of the cooling-off period.
The consumer has the duty to report any inaccuracies in the information provided
or report the payment details provided to Luxury Treasures without delay.
If the consumer does not pay in time
payment obligation(s), this is, after it has been received by Luxury Treasures,
pointed out the late payment and Luxury Treasures granted the consumer a term of
has been granted 14 days to still meet its payment obligations, after
the failure to pay within this 14-day period, on the outstanding amount
amount due, the statutory interest is due and Luxury Treasures is
entitled to charge the extrajudicial collection costs incurred by him
to bring 5 .
Article 15 - Complaints procedure
Luxury Treasures has a sufficiently publicized
complaints procedure and handles the complaint in accordance with this complaints procedure.
Complaints about the performance of the agreement must
within a reasonable time after the consumer has discovered the defects,
must be submitted to Luxury Treasures in a fully and clearly described manner.
Complaints submitted to Luxury Treasures will be dealt with within a
period of 14 days from the date of receipt. If a
complaint requires a foreseeable longer processing time, will be processed by Luxury
Treasures answered within 14 days with a message from
receipt and an indication of when the consumer can expect a more detailed answer
to expect.
Article 16 - Disputes
On agreements between Luxury Treasures and the consumer
to which these general terms and conditions apply is exclusively Dutch
law applies, even if the consumer lives abroad.
The Vienna Sales Convention does not apply to this
general terms and conditions and the agreements between Luxury Treasures and the
consumer.
Article 17 - Additional Provisions
Additional provisions or provisions that deviate from these
general terms and conditions may not be to the detriment of the consumer and must
to be recorded in writing or in such a way that it can be used by the
can be stored in an accessible manner in a sustainable manner
data carrier.
Luxury Treasures expressly points out that the articles
that are sold second-hand. This means that there may be a question of
light signs of use or minor imperfections. When an item has significant
If the product shows defects, this will be explicitly stated in the product description.
mentioned.
Article 18 - Amendment of the General Terms and Conditions
Changes to these terms and conditions will only be effective
after they have been published in an appropriate manner, provided that,
that in the event of applicable changes during the term of an offer, the
the provision most favorable to the consumer will prevail.
Luxury Treasures reserves the right to change these general terms and conditions
to change and/or supplement the terms and conditions. The version applicable is always the
as applicable at the time the relevant agreement was concluded
agreement with the consumer.
